Policies

Deposits:
We require a non-refundable $100 deposit to secure all appointments. This amount comes off the final bill for your service.

If you need to reschedule for any reason, your deposit will remain on your account as a credit for future bookings or product purchases but it cannot be returned.

Cancellations:
We send a reminder text 48 hours in advance to allow enough time if you need to cancel your appointment or reschedule. If you do not provide us with at least 24 hours notice or you fail to turn up your deposit will be forfeited.

We reserve the right to cancel your appointment if we do not receive confirmation within 24 hours of your scheduled appointment time.

If you cancel within 24 hours of your appointment or fail to turn up, you will be required to pay 50% of your next service at the time of booking to secure another appointment.

Refunds/returns:
We do not offer refunds on hair services. Contact us within one week of your appointment if you have any concerns about your hair and require an adjustment. This must be booked within one week of your initial service.

We will accept returns on faulty products that have been purchased within 30 days. The product must be accompanied by the relevant proof of purchase. Contact us via email to arrange for damaged goods to be replaced.