COVID FAQ

Last updated 12th January 2022

If you have any cold or flu symptoms or have been a close contact with a confirmed case, please get in touch to reschedule.

Our team will do their best to accomodate your booking if it is cancelled due to a stylist needing to isolate. Please note, in some cases this will not be possible due to staffing. We thank you for understanding and kindly ask you to rebook for a later date.

Do I need to wear a mask during my appointment?

Yes. As per government guidelines this remains a requirement for personal care businesses.

Do I need to check-in?

Yes. As per government guidelines this remains a requirement for personal care businesses.

Will your team be double-vaccinated?

Yes. This is a personal decision, and we are kindly asking you to not discuss the vaccinated/unvaccinated conversation with our stylists. 

What happens to my deposit if I missed my booking due to lockdown?

Your deposit remains on your account as a credit and can be used towards payment for your service. If you would prefer a refund, this option will be offered to you during the rescheduling process.

Will I need to pay a deposit to rebook?

Yes. If you have an existing deposit on your account this can be used towards rebooking via phone or email. Due to software limitations, any appointment made online via our booking system will require a new $100 deposit.

My gift voucher expired during lockdown. Can I still use it?

All existing gift vouchers have had their expiration date extended for the applicable amount of time missed due to the salon's closure.