COVID FAQ

Last updated 18th October 2021

Do you have a confirmed reopening date?

Yes. We'll be reopening with reduced hours from Monday 18th October, and back to regular trading from Wednesday 27th October.

Will your team be double-vaccinated?

Yes. This is a personal decision, and when our team returns to work we are kindly asking you to not discuss the vaccinated/unvaccinated conversation with our stylists.

Will you be accepting unvaccinated clients?

We will be following all government guidelines to operate as a COVID-safe salon and welcoming everyone back into the salon from Wednesday 1st December. It is your responsibility to make an informed decision around booking an appointment based on the latest information provided by NSW Health. Please refer to this link for the latest updates: https://www.nsw.gov.au/covid-19/rules/greater-sydney

What happens to my deposit if I missed my booking due to lockdown?

Your deposit will remain on your account as a credit and can be used towards payment for your service. If you would prefer a refund, this option will be offered to you during the rescheduling process.

Will I need to pay a deposit to rebook?

Yes. If you have an existing deposit on your account this can be used towards rebooking via phone or email. Due to software limitations, any appointment made online via our booking system will require a new $100 deposit.

If I already had appointments booked for the rest of the year, do they still stand?

Yes. Any existing bookings from Wednesday 27th October will remain as is.

My gift voucher expired during lockdown. Can I still use it?

All existing gift vouchers will have their expiration date extended for the applicable amount of time missed due to the salon's closure.

Disclaimer:
By booking and confirming your appointment you agree to the following—
1. You are fully vaccinated or have a medical exemption and can provide proof of this upon entry (required for appointments before 1st December 2021). Failure to provide this will result in forfeiting your deposit on the spot.
2. Your stylist can only provide the service you initially booked during the rescheduling process. No amendments can be made to the type of service upon arrival and any time allocated will be charged for.

Please read our 24 hour cancellation policy prior to your appointment.